Privacy Policy

What Zebu collects, why we collect it, and the choices you have.

Last updated September 9, 2026

This policy explains how Zebu HQ ("Zebu", "we", "us") handles personal information when you visit our website, ask for a demo, start a trial, or use the Zebu field service platform.

Who this policy covers

This policy applies to visitors to getzebu.com, people who contact us or request a demo, and account holders who use the Zebu product. It covers information about you as an individual. It does not change any separate agreement you have signed with us.

When a business uses Zebu to run its operations, that business decides what customer and job information to enter into the product. For that information Zebu acts as a service provider to the business, and the business's own privacy notice governs how it treats its customers. See "Information businesses process through Zebu" below.

Information we collect

Information you give us

Contact details you submit through a form, such as your name, business name, email address, and phone number when you request a demo or send us a message.
Account information when you sign up for a trial or a paid plan, such as your name, email address, company name, and role.
Billing information. Card payments are handled by Stripe. Card numbers are entered directly into a field hosted by Stripe and do not pass through or get stored on Zebu servers. We receive limited details from Stripe such as the card brand, the last four digits, and the status of a charge.
Support messages and anything else you choose to send us.

Information we collect automatically

Device and connection data such as your IP address, browser type, operating system, and referring page.
Usage data such as the pages you view, the features you use, and the dates and times of your visits.
Cookies and similar technologies. See "Cookies and analytics" below.

Information from services you connect

If you link a third party service to your Zebu account, such as QuickBooks Online, Xero, or a Google account, we receive information from that service through its official API so the integration can work. We only request the access the feature needs, and you can disconnect the service at any time from your settings.

How we use information

To provide, operate, and maintain the website and the product.
To respond to your requests, schedule demos, and provide support.
To set up and manage your account and process payments through Stripe.
To send you service messages, such as billing notices, security alerts, and changes to our terms or this policy.
To send you product news and marketing, where permitted. You can opt out of marketing email at any time using the link in those messages, and out of text messages by replying STOP.
To understand how the website and product are used so we can improve them.
To detect, prevent, and address fraud, abuse, and security issues.
To meet legal and regulatory obligations.

Information businesses process through Zebu

Businesses that use Zebu enter information about their own clients and jobs, such as names, service addresses, contact details, quotes, invoices, and payment records. Zebu stores and processes that information on the business's behalf so the business can run its operations. The business controls that data. If you are a customer of a business that uses Zebu and you have a question about your information, contact that business directly.

Cookies and analytics

We use cookies and similar technologies to keep the site working, remember your preferences, and understand traffic. Some cookies are needed for the site to function. Others help us measure how the site is used.

You can control cookies through your browser settings. Blocking some cookies may affect how parts of the site work.

How we share information

We do not sell your personal information. We share information only in these situations:

Service providers. Companies that help us run the website and the product, such as cloud hosting, Stripe for payments, email delivery, and QuickBooks Online or Xero when you connect one. They may only use the information to perform work for us.
Legal reasons. When we believe disclosure is required by law, regulation, legal process, or a government request, or to protect the rights, property, or safety of Zebu, our users, or the public.
Business transfers. In connection with a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction. We will require the recipient to honor this policy or give you notice and a choice.
With your direction. When you ask us to share information, such as connecting an integration.

Data accessed through the QuickBooks Online API (customers, invoices, payments, items, and time activities) is used solely to synchronize your accounting records with Zebu and to display them within the app. We do not sell this data or share it except with the subprocessors listed above.

Data accessed through the Xero API (contacts, invoices, payments, credit notes, tax rates, and project time entries) is used solely to synchronize your accounting records with Zebu and to display them within the app. We do not sell this data or share it except with the subprocessors listed above.

Mobile information. We do not share the phone numbers or text messaging consent we collect with third parties or affiliates for their marketing or promotional purposes. See "Text messaging and mobile information" below.

Text messaging and mobile information

We send SMS text messages only to people who have given us a phone number and agreed to be contacted, for example when you request a demo, start a trial, or ask us to text you. Texts may include a reply to your request, account and onboarding messages, and, where you have opted in, occasional product news. Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop receiving texts, or HELP for help. Consent to receive text messages is not a condition of purchasing anything from us.

No mobile information is shared with third parties or affiliates for marketing or promotional purposes. The phone numbers you give us and your consent to be texted are not shared with anyone for marketing, and are not sold. We share a phone number only with the service providers that deliver messages on our behalf, such as our text messaging and email delivery vendors, and only so those messages can be sent. Those providers may not use the information for their own purposes.

Businesses that use Zebu to text their own customers do so under their own name and their own consent process. When a business sends texts to its customers through Zebu, that business is responsible for obtaining consent and honoring requests to stop, and its own privacy notice governs how it handles those phone numbers.

How long we keep information

We keep personal information for as long as your account is active or as needed to provide the website and product. We also keep information as required to meet legal, tax, accounting, and reporting obligations, resolve disputes, and enforce our agreements. When information is no longer needed we delete it or make it no longer identifiable.

How we protect information

Zebu runs on modern cloud infrastructure with encryption in transit. Backend integrations connect through official, audited APIs. Access to production systems is limited to staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

Marketing. You can opt out of marketing email at any time using the unsubscribe link in the message.
Access and correction. Account holders can view and update much of their information in the product. You can also contact us for help.
Deletion. You can ask us to delete your personal information, subject to the records we are required to keep.
Cookies. You can manage cookies through your browser.

Depending on where you live, you may have additional rights. Residents of the European Economic Area and the United Kingdom may have rights to access, correct, delete, restrict, or object to the processing of their personal data, and to data portability. Residents of California may have rights to know, delete, correct, and opt out of certain sharing, and the right not to be treated differently for exercising those rights. To make a request, contact us using the details below. We may need to verify your identity before we act.

International data transfers

Zebu is operated from the United States. If you access the website or product from another country, your information may be transferred to, stored in, and processed in the United States and other countries where we or our service providers operate. Those countries may have different data protection rules than your own.

Children

The website and the product are meant for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page, and for significant changes we will give notice through the product or by email. Your continued use of the website or the product after an update means you accept the revised policy.

Contact us

Questions about this policy or about how your information is handled? Reach us through our contact page and we will get back to you.